Google Reviews for Plumbers: Win Emergency Calls Before Competitors Do
When a pipe bursts or a boiler fails, nobody has time to compare for long. Homeowners search for a plumber nearby, scan the map and call the one whose reviews mention turning up on time, tidy work and a straight explanation of the problem.
The trouble is that jobs end in a rush. The plumber is packing the van, the customer is mopping up, and nobody asks for a review. A wheel on a card or invoice lets you hand over the request right at the door.
The best moments to offer the wheel (plumbers)
Timing matters more than wording: here is when customers are most willing to play and talk about their experience.
- 1
Right after the repair
Once the leak has stopped and the tap runs clean, the customer is relieved. Show them the QR code on your phone or card before you pack the tools.
- 2
Handing over the invoice
When you write up the work on the doorstep, include the card with the QR code. Homeowners feel grateful and tend to read what you give them.
- 3
After an installation
Bigger jobs, like a new bathroom suite or water heater, end with a walkthrough. Finish the tour by mentioning the wheel and the customer's honest opinion.
- 4
The follow-up call
A quick call the next day to check everything still works is appreciated. Mention that you have sent a QR link by text for their feedback.
Where to put the QR code
Invoice and quote
Print the QR code in the corner of every invoice so customers can scan at the kitchen table that same evening.
Van side door
A sticker near the sliding door means neighbours and passers-by see it, and customers can scan while you load up.
Guarantee folder
Slip a small card with the QR code inside the folder with the warranty paperwork customers keep for years.
Low-cost reward ideas
Every prize comes from you, so a simple, real, inexpensive prize beats a promise you cannot keep.
- 01
Sink strainer
A cheap strainer prevents blockages and reminds customers of your advice every time they wash up.
- 02
Tap washer kit
A small set of rubber washers costs very little and impresses DIY-minded customers.
- 03
Thread seal tape
PTFE tape is inexpensive and handy in any home toolbox.
- 04
Free leak check
A quick check on a later visit takes minutes when you are already nearby, and builds loyalty.
- 05
Boiler service voucher
A voucher toward the annual service fills quiet slots in your diary and costs nothing until used.
Replying to reviews: two templates to adapt
Your reply
Thanks so much, Marie. We are glad the burst pipe under the sink was sorted so quickly and that the kitchen was left tidy. A fast response is what we aim for on every emergency call. If you ever notice a drip again, you know where to find us.
Your reply
Hello Marie, we are sorry that our technician arrived later than the time we promised and that water was still dripping when he left. That is not acceptable. Please call the office today so we can send someone to fix it properly, free of charge, and talk through the delay with you.
Set up in 10 minutes
- 1
Create your account
Sign up on your phone from the van. Use the company name customers see on invoices, so that jobs done by different plumbers all feed the same listing.
- 2
Build the wheel
Choose rewards that fit in a toolbox or glove compartment, like washers and strainers. Paste your Google review link and test the wheel on your own phone.
- 3
Print the QR code
Print the QR code on your invoice template and as stickers for the van. Keep spare cards in the cab, so every plumber can hand one over at the door.
- 4
Track and reply
Check the dashboard on Friday afternoons. Reply by naming the job, such as a leak or a replaced tap, and thank customers for calling you during a stressful moment.
Frequently asked questions
Can I ask for a review on the doorstep without feeling pushy?
Yes, if you pair it with a small gift. Say the wheel is a thank-you and mention that feedback helps neighbours find a reliable plumber. Most customers are happy to oblige after a good fix.
What if I work alone and have no office?
A QR code on a card and a sticker on your van is enough. Create the wheel on your phone, then show the code on your screen if you forget your cards.
Should I ask after emergency call-outs?
Yes, but wait until the problem is truly fixed and the customer has calmed down. A gentle mention at the end, or a text the next day, fits better than asking mid-repair.
Launch your wheel today
Create your account, pick your prizes and print your QR code: your next customers can play tomorrow.
Create my wheel